Each one who calls the tech support number is eager to speak to a true person right away. No one wishes to need to jump via a maze of issues in hopes of just getting place in a very que to talk to a real human being!
These agents Doing work from Telus Gains, as opposed to maintaining the previous faithful customers they make them go away to search for other supplier
Certainly I attempted chat and acquired linked using a Reside human being but they told me I had to call. Not sure what the Reps over the chat can help with.
@chris14 I desired to distinct up some inaccurate information. We will fix TELUS owned downed traces at no cost. We are going to only eliminate the line wholly for development/renovation reasons but there is a cost associated. We sent you a private information in case you want to maneuver ahead with either state of affairs.
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As for loyalty, there is absolutely no these thing any more. Dealing with a similar matter with my Telus house services. I’m accomplished with them continuously expanding my arrangement pricing. Likely back to Shaw when my contract runs out.
I am producing to express my deep dissatisfaction Together with the customer service I acquired while attempting to clarify the small print of my new contract and savings. My the latest expertise has still left me feeling discouraged, undervalued, and concerned about your team's In general excellent of support.
I are already contacting and calling Telus and had a chat With all the AI that did not appear to telus billing support know what I used to be inquiring.
I have never been so frustrated with a business. It's not possible for getting solutions from Telus. My Invoice has actually been altered many periods due to the fact signing up with them a year in the past after a promoter came to our doorway and drew us in with attractive features. She even said Telus would buy Shaw's agreement penalty to maneuver us in excess of. I regret every second of transferring. It will require up the majority of the afternoon to talk to an individual at Telus. Hold times estimate one hour only being forwarded to anyone and put on keep for one more hour. My agreement arrangement displays what my bill ought to be Nevertheless they arbitrarily change my Invoice to a hundred.
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I'm in search of the cell phone number to get in touch with to speak to the agent and questioning if they are available in the weekend. I want to make payment arrangements and made an effort to on chat, on the other hand they advised me I must connect with.
It took place on Sunday that I experienced a terrible problem. But I was delighted to find out this Web-site worked on weekends. And Helen granted me enable, time, and endurance to unravel the trouble. I'm so grateful I are not able to convey to!
Hello @Ben708 we certainly price your loyalty with us and we wish to assistance. You should keep an eye on your inbox for a concept from us
The TELUS crew acknowledges that our operate spans lots of Territories and Treaty spots and we're grateful for the traditional Understanding Keepers and Elders who are with us today, whoever has long gone before us and the youth that encourage us.
I’ve in no way made use of this kind of service in advance of, but it had been effortless and very useful. I noticed that my challenge was going to damage my full getaway, therefore you practically saved me.